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    "en": "Community engagement refers to interactions with people who may be variously referred to as service users, citizens, customers, patients, community members, people we support, the public, etc. - depending on the cultural norms in the sector of activity (Co-production Network for Wales, 2022).\n\n<p>Source: <a href=\"https://info.copronet.wales/wp-content/uploads/2022/10/Glossary-of-engagement-terminology-Co-production-Network-for-Wales-V1.5-A4.pdf\">Co-production Network for Wales, 2022</a>. Accessed 18 February 2026.</p>\n\nEngagement is by definition a two-way process, involving interaction and listening, with the goal of generating mutual benefit (NCCPE, n.d.) \n\n<p>Source: <a href=\"https://www.publicengagement.ac.uk/introducing-public-engagement\">NCCPE, n.d.</a>. Accessed 18 February 2026.</p>"
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